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Frequently Asked Questions

Due to the nature of the products we sell, all shipments containing reagents for COVID-19 (SARS-CoV-2) testing will be shipped using the fastest possible method to ensure the products arrive at the specified storage temperature. Typically 1-2 Days for Domestic and 3-4 Days for international.

You can manage you account details including shipping address by logging into your account.

When your order is shipped you will receive a notification email with the tracking information.

By Calling 844.433.8328 ext. 6 or by email at

Give us a call or shoot us an e-mail and if your item has not left the dock we can make the corrections.

Yes! We will ship anywhere UPS delivers.


All items will be shipped at one time but depending on the product, it may come in more than one package.



Sugar Land, Texas